Merci

FAQ

FAQ

Here are answers to frequently asked questions, organized by category.
If you have any questions not covered here, please feel free to contact us.

Tap a category name to
jump to that category.

- All -

If I request website production, how long does it take to complete?

It depends on the volume and content of the pages, but building a site from scratch that supports both PC and smartphone takes about 1 to 2 months. For shopping sites, it also varies depending on the number of products and the payment methods used, but it takes about 2 to 3 months. If you are in a hurry, we can also build only the pages that are essential for your purpose first, so please feel free to consult us.

Are revisions possible?

Do you have examples of work done for other clients? I'd like to use them as a reference.

Yes, we have compiled our past work here. Please take a look. Merci Video Production: Work Examples

What should I do about photos and other images?

It depends on the photos and the situation. If you can provide photos that are suitable for use in a flyer or brochure, we'll use the ones you provide. If there are no usable photos, we'll use images taken by our staff or a photographer.

How much does it cost?

This also varies depending on the volume, content, and whether materials are provided. We welcome requests for estimates alone, so please feel free to give us a call first.

Can you come to meet with us somewhere other than Hamamatsu City or Kakegawa City?

Yes, of course we will come to you. Our head office is in Kakegawa City and our sales office is in Hamamatsu City, and we are happy either to visit your company or to have you visit us.

Do I have to prepare the text myself when creating (or renewing) a website?

No. As a rule, our in-house copywriter writes the text. We'll conduct interviews to gather the information needed for the writing, so we'd appreciate your cooperation at that time.

- Website Production -

If I request website production, how long does it take to complete?

It depends on the volume and content of the pages, but building a site from scratch that supports both PC and smartphone takes about 1 to 2 months. For shopping sites, it also varies depending on the number of products and the payment methods used, but it takes about 2 to 3 months. If you are in a hurry, we can also build only the pages that are essential for your purpose first, so please feel free to consult us.

Are revisions possible?

Do you have examples of work done for other clients? I'd like to use them as a reference.

Yes, we have compiled our past work here. Please take a look. Merci Video Production: Work Examples

What should I do about photos and other images?

It depends on the photos and the situation. If you can provide photos that are suitable for use in a flyer or brochure, we'll use the ones you provide. If there are no usable photos, we'll use images taken by our staff or a photographer.

How much does it cost?

This also varies depending on the volume, content, and whether materials are provided. We welcome requests for estimates alone, so please feel free to give us a call first.

Can you come to meet with us somewhere other than Hamamatsu City or Kakegawa City?

Yes, of course we will come to you. Our head office is in Kakegawa City and our sales office is in Hamamatsu City, and we are happy either to visit your company or to have you visit us.

Do I have to prepare the text myself when creating (or renewing) a website?

No. As a rule, our in-house copywriter writes the text. We'll conduct interviews to gather the information needed for the writing, so we'd appreciate your cooperation at that time.

Can you make changes to a website that was created by another company?

Yes, we can. Please don't hesitate to ask.

Can I update the site without specialized knowledge such as HTML?

Yes, it is. For content that needs updating, we build it so you can update it easily, just like writing a blog post. Our staff will also walk you through the update procedures and support you until you can use the system without any trouble, so you can rest assured.

I'd like to update the website you create for me on my own. Is that possible?

Yes, it is. For content that needs updating, we build it so you can update it easily, just like writing a blog post. Our staff will also walk you through the update procedures and support you until you can use the system without any trouble, so you can rest assured.

How much does it cost? Also, are there additional charges for work that comes up after completion?

It varies depending on the number of pages and the content. The pages you need also differ depending on what you want to publish, your industry, and who you are reaching out to. Please contact us directly for details. We never make pushy sales calls after an inquiry, so please feel free to give us a call first.

- Flyer & Brochure Production -

Are revisions possible?

Do you have examples of work done for other clients? I'd like to use them as a reference.

Yes, we have compiled our past work here. Please take a look. Merci Video Production: Work Examples

Can you create just the data for a flyer or pamphlet?

I'd like to submit the data myself to the printing company we always use. Yes, we'd be happy to help. If you let us know what format to deliver it in, we can create the data only. Even if you're unsure about the format, please just get in touch with us first.

Do I have to prepare the text that goes in the flyer or pamphlet myself?

No. As a rule, our in-house copywriter writes the text. We'll conduct interviews to gather the information needed for the writing, so we'd appreciate your cooperation at that time.

What should I do about photos and other images?

It depends on the photos and the situation. If you can provide photos that are suitable for use in a flyer or brochure, we'll use the ones you provide. If there are no usable photos, we'll use images taken by our staff or a photographer.

If I place an order, how long does it take until the work is completed?

It depends on the volume and content, but for example, with the A4, double-sided, full-color flyers we're often asked to produce, it takes about 2–3 weeks from the first meeting to a finished design, plus about 1 week to 10 days for printing. If special finishing such as folding is involved, the printing period may be longer. If you're in a hurry, please feel free to consult us—depending on our production schedule, we may be able to shorten the timeline.

How much does it cost?

This also varies depending on the volume, content, and whether materials are provided. We welcome requests for estimates alone, so please feel free to give us a call first.

- Video Production -

Are revisions possible?

I have footage shot on a smartphone and on a home video camera. Can you use materials like these to create a single video?

Yes, it is. Footage with extremely poor image quality or badly recorded audio can sometimes be difficult to incorporate into a video, but if you have such material, just show it to us and we'll assess it on the spot. Please feel free to consult us.

I'd like to play the video on a monitor at an exhibition or in-store. Is that possible?

Yes, it is. It depends on the formats supported by the monitor used to play the video, but we'll check and deliver the file in a matching format, so you can rest assured.

Can I make a video that isn't published publicly and can only be viewed by a limited group of people?

Yes, we can. There are several ways to do this, so we'll arrange the option that best matches your needs. Please feel free to let us know.

Do I need to appear on camera?

It depends on the content of the video, but we will never force you to appear. Please rest assured.

Do you have examples of work done for other clients? I'd like to use them as a reference.

Yes, we have compiled our past work here. Please take a look. Merci Video Production: Work Examples

How much does it cost?

This also varies depending on the volume, content, and whether materials are provided. We welcome requests for estimates alone, so please feel free to give us a call first.

- Live Video Streaming -

Can the event be held at a venue of our choosing? Are there any restrictions?

Can we stream privately to a limited group of members instead of publicly?

Can we choose the streaming platform?

Do we need to prepare our own filming equipment?

Do you have examples of work done for other clients? I'd like to use them as a reference.

Yes, we have compiled our past work here. Please take a look. Merci Video Production: Work Examples

How much does it cost?

This also varies depending on the volume, content, and whether materials are provided. We welcome requests for estimates alone, so please feel free to give us a call first.

If you have any other questions,
please feel free to contact us.

Consultations and estimates are free!
Feel free to give us a call first

Phone icon

0120-413-756

Phone hours: Weekdays 9:00–18:00 (closed Sat. & Sun.)

Email icon

Inquiries via
the form are here